Welcome to esmart.com.bd!
Before you embark on your online shopping journey, please take a moment to review our terms and conditions. These guidelines ensure a smooth and transparent experience for both you and us.
1. *Advance Payment:*
– To secure your order, an advance payment of 20% to 100% is required upon checkout (depending on the product and locations).
2. *Delivery Charges:*
– Enjoy our affordable delivery charges: 80 Taka within Dhaka city and 150 Taka outside Dhaka city. (Delivery charges may vary depending on the products and locations.)
3. *Change of Mind:*
– Once an order is placed, we don’t entertain changes of mind. Please be certain before confirming your purchase.
4. *Damage Verification:*
– Capture the unboxing experience! Take a video as proof of any product damage during delivery, and only claims with valid proof will be considered.
5. *Product Availability:*
– The delivery duration may vary based on the availability of the products in our stock.
6. *Color Variation Disclaimer:*
– Please note that the actual color of the product may slightly vary due to lighting sources, photography, or your device display settings.
7. *Delivery Timeline:*
– Expect your order to arrive within 5-10 working days.
8. *Refund Process:*
– Refunds will be processed within 7-10 working days. You can choose to receive your refund through the original payment system or via our call center or official WhatsApp.
9. *Branded Products Warranty:*
– For branded items, the warranty is the responsibility of the brand. eSmart.com.bd is not liable for warranty claims on branded products.
10. *Product Substitution:*
– In the rare case of unavailability, we reserve the right to substitute with a product of equal or higher value.
11. *Order Cancellation:*
– You have a 24-hour window to cancel your order, but after processing, cancellations may not be possible.
12. *Returns and Refunds:*
– Eligible returns can be made within a specified timeframe, and refunds will be processed based on the condition of the returned product.
13. *Privacy Policy:*
– Your information is handled in accordance with our privacy policy. We respect your privacy and do not share your personal information without your explicit consent.
14. *Payment Methods:*
– Only authorized payment methods listed on our website will be recognized. Unauthorized methods will not be accepted.
15. *Promotional Offers:*
– Our promotional offers come with specific terms and conditions, and we reserve the right to modify or withdraw them at our discretion.
16. *Force Majeure:*
– We are not liable for delays caused by events beyond our control, such as natural disasters or strikes.
17. *Customer Responsibilities:*
– Ensure the accuracy of your information during the order process. Any additional costs due to incorrect information are your responsibility.
18. *Intellectual Property:*
– All content on our website is our intellectual property and may not be used without our permission.
19. *Contact Information:*
– We encourage you to reach out to us through our provided contact channels for any queries or concerns.
Thank you for choosing eSmart.com.bd. Happy shopping!